Evoxa Support

Last updated: 2025-10-10

Contact us

Email (preferred): [email protected]

For privacy or data questions, please use the same email and mention “Evoxa Privacy” in the subject.

Quick FAQs

App won’t open or keeps crashing? Update Evoxa to the latest version, restart your device, then try again. If it still crashes, email us with steps to reproduce + device model + OS version.
Login or sync issues? Check your network, try switching between Wi-Fi and mobile data, and confirm your account info is correct. If it still fails, send us a screenshot of the error.
No notifications? Make sure notifications for Evoxa are enabled in system settings and inside the app (if there is a toggle).
Do I have to grant all permissions? No. We only request permissions that are needed for specific features. You can deny a permission and still use other parts of the app.

Subscriptions & refunds

iOS: open Settings → Apple ID → Subscriptions to manage or cancel; refunds follow Apple’s rules.
Android (Google Play): open Play Store → profile → Payments & subscriptions → Subscriptions; refunds follow Google’s policy.
Other channels: check that platform’s subscription / refund policy. If you’re unsure, email us with proof of purchase.

Before you email us

Make sure Evoxa is updated to the latest version.
Try switching networks (cellular ↔ Wi-Fi).
Check app permissions in system settings (especially network and notifications).
If the issue persists, email us with as much detail as possible.

How to send useful logs

iOS: reproduce the issue, then (if Evoxa provides it) use Settings → Feedback / Logs in-app to export logs. If not, tell us the exact time (to the minute) when the issue happened.
Android: reproduce the issue, then export logs via in-app feedback (if available). Advanced users can attach a system bug report from Developer options.

Data & privacy

We try to follow a “minimum necessary data” approach for Evoxa. For details on what we collect and why, see our Privacy Policy.

Legal

When you contact us, please include: a description of the issue, steps to reproduce, screenshots or a short screen recording (if possible), and your device + OS version. This helps us debug Evoxa much faster.